Refund policy

Cancellation policy of Outdoorchef Deutschland GmbH

A. Cancellation policy

Right of cancellation


You have the right to cancel this contract within fourteen days without providing any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the products.

In order to exercise your right of cancellation, you must inform us (Outdoorchef Deutschland GmbH, Ochsenmattstrasse 10, 79618 Rheinfelden, Deutschland, email: webshop@outdoorchef.de) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the cancellation form template attached, but this is not obligatory.

To meet the cancellation deadline, it is sufficient to notify us of your intent to exercise your right of cancellation before the cancellation period has expired.

Consequences of cancellation


If you cancel this contract, we must refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from choosing a different type of delivery to the cheapest standard delivery we offer), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; you will not be charged any fees for this refund.

We can refuse the refund until we have received the products from you or until you have provided evidence that you have returned the products, whichever is earlier.

You must return or hand over the products to us at the abovementioned address immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send back the products before the period of fourteen days has expired. You will bear the direct costs of returning the products. You only have to pay for any loss in value of the products if this loss in value results from handling other than what is necessary to ascertain the nature and functioning of the goods.

It is best to send your cancellation by email to our address above or to use our cancellation form, which you can send to us by post or email (scan).

B. Cancellation form template

If you wish to cancel the contract, then please fill out this form and return it.

To Outdoorchef Deutschland GmbH
Ochsenmattstrasse 10
79618 Rheinfelden
Germany
Email: webshop@outdoorchef.de

I hereby wish to cancel the contract concluded for the purchase of the following products:

Ordered on:___________________________________________________

Received on:___________________________________________________

Name of consumer(s):___________________________________________

Address of consumer(s):_________________________________________



Date, signature of consumer(s):___________________________________



Version: 01.03.2021

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